Privacy Policy, Terms of Sale & Legal Notice

Last Updated: 2026
Studio: Bottega Roma 18 | Artist: Maxim Gorshkov (Bomarzo, Italy)

1. Legal Notice (Impressum)

In accordance with Italian E-Commerce Law (D.Lgs. 70/2003) and European Union e-commerce regulations, the official business entity operating this online store is:

  • Studio Name: Bottega Roma 18
  • Artist & Operator: Maxim Gorshkov
  • Studio Address: Bomarzo (VT), Italy
  • VAT Number (Partita IVA / P.IVA): 16041851003
  • Official Contact Email: maxim@maksimgorshkov.com

2. Pricing, Shipping & International Delivery

Deliveries Within the European Union (EU)

  • Final Pricing & Tax Exemption: All prices displayed on our website are final. As Bottega Roma 18 operates under the Italian flat-rate tax scheme (Regime Forfettario), sales are exempt from VAT (IVA) pursuant to Article 1, paragraphs 54–89 of Italian Law no. 190/2014.
  • Shipping Included: Standard insured courier shipping to all EU member countries is fully included in the displayed price. No additional fees will be added at checkout.

International Orders (Non-EU Countries)

  • Custom Shipping & Insurance Quotes: If you are placing an order from outside the European Union (e.g., United Kingdom, United States, Switzerland, Canada, Asia, Australia, etc.), please contact us at maxim@maksimgorshkov.com prior to completing your purchase.
  • Individual Arrangements: We will individually calculate, discuss, and agree upon the safest international courier services, custom transit insurance, and delivery charges suited to your specific destination before finalizing your transaction.
  • Customs, Taxes & Import Duties: For orders shipped outside the EU, the buyer remains solely responsible for any local import duties, customs fees, tariffs, or clearance charges levied by the destination country's customs authority.

3. Returns, Cancellations & EU Consumer Rights

Ready-Made Original Artworks

Pursuant to EU Consumer Rights Law (Directive 2011/83/EU), customers residing in the European Union who purchase existing, ready-made artworks have the right to cancel their purchase and return the item within 14 calendar days from the date of physical delivery.

  • Condition: The artwork must be returned unused, unaltered, and in its original protective packaging.
  • Return Shipping & Insurance: The buyer is responsible for all return shipping costs and must use an insured, trackable courier service.

Custom-Made & Commissioned Artworks (NON-RETURNABLE)

Important Notice Regarding Custom & Bespoke Art:
In accordance with Article 16(c) of EU Directive 2011/83/EU on Consumer Rights, the statutory 14-day right of withdrawal and standard return rights do NOT apply to goods created according to the consumer’s individual specifications or clearly personalized.

All custom-made, commissioned, or bespoke artworks produced specifically for the buyer are final sales and are strictly non-refundable and non-returnable.

4. Damaged Goods & Shipping Insurance Protocol

Every artwork shipped by Bottega Roma 18 is professionally packaged and fully insured during transit against loss or damage.

  • Inspection at Delivery: Upon arrival, please carefully inspect the exterior packaging. If visible damage to the outer box is apparent, immediately notify the delivery courier and mark the acceptance receipt as "Received with reservation / Damaged box".
  • Reporting Window: In the rare event that an artwork arrives damaged, you must contact us within 48 hours of delivery at maxim@maksimgorshkov.com with clear photos showing:
    1. The damage to the artwork itself.
    2. The damaged outer shipping carton and internal protective packaging.
  • Resolution: Timely reporting within 48 hours allows us to process the transit insurance claim swiftly and arrange an appropriate solution or repair/replacement for you.

5. Copyright & Intellectual Property

  • Retained Rights: All intellectual property rights, moral rights, and copyrights for all original artworks displayed or sold on this platform remain the exclusive property of artist Maxim Gorshkov and Bottega Roma 18, even after the physical sale of the painting.
  • Usage Limits: Purchasing an original physical painting grants the buyer ownership of that single physical artwork for personal display. It does not grant any rights to scan, print, duplicate, reproduce, or commercially distribute images of the artwork. Any commercial reproduction without explicit written authorization from Maxim Gorshkov is strictly prohibited under international copyright laws.

6. Privacy Policy & GDPR Data Protection

This Privacy Policy explains how Bottega Roma 18 processes and protects your personal data in full compliance with the EU General Data Protection Regulation (GDPR).

Information We Collect

When you purchase an artwork, request a commission quote, or contact the studio, we collect personal data necessary to process your transaction, including:

  • Identity & Contact Information: Full name, email address, telephone number.
  • Fulfillment Data: Physical delivery address and billing address.
  • Order History: Details regarding the specific paintings purchased or commissioned.

Purpose & Legal Basis for Processing

We process your personal information strictly for legitimate business and legal purposes:

  • Fulfilling orders, processing payments, arranging insured logistics, and issuing tax invoices.
  • Communicating order progress, tracking information, or custom artwork consultations.
  • Fulfilling mandatory Italian and EU accounting, financial, and tax retention laws.

Payment Gateway Security

Financial details (credit card numbers, banking credentials) are handled directly through secure, encrypted payment processing platforms (such as Stripe or PayPal) integrated into our website infrastructure. Bottega Roma 18 never stores, processes, or retains your full credit card details on our servers.

Third-Party Data Transfers

Your data is shared exclusively with necessary service providers essential for completing your purchase:

  • Logistics Partners: Insured courier services (e.g., DHL, FedEx, Poste Italiane) for delivery purposes.
  • Platform Service Providers: Squarespace (website host and e-commerce infrastructure).
  • Legal Authorities: Italian tax authorities (Agenzia delle Entrate) or legal bodies when required by law.

Your Statutory GDPR Rights

As an EU data subject, you hold the following rights regarding your personal information:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal records.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, provided retention is not required by statutory Italian tax regulations.
  • Right to Restrict or Object: Limit or object to how your data is processed.

To exercise any of these rights, please contact us at maxim@maksimgorshkov.com.

7. Dispute Resolution

In compliance with EU Regulation No. 524/2013, European consumers may utilize the European Commission’s official Online Dispute Resolution (ODR) platform to resolve e-commerce disputes out of court:
https://ec.europa.eu/consumers/odr